Legal

Privacy Policy

Sentor Control Systems Inc. (“Sentor”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit sentor.com, contact us, submit an enquiry, request information about our products or services, or otherwise interact with Sentor.

Last updated: 31 August 2026

Who we are

Sentor provides remote monitoring, automation and control systems for industrial, commercial and infrastructure applications.

Sentor Control Systems Inc.
PO Box 501266, Rancho Carmel Drive
San Diego, CA 92150, USA

Phone: +1 (312) 473-6867
Email: [email protected]

For customers and enquiries in Australia and New Zealand, Sentor works with its authorised distributor:

Radio Industries Australia Pty. Limited
Australia
Phone: +61 2 4973 2763

Where appropriate, enquiries from Australia or New Zealand may be referred to Radio Industries Australia so they can assist with sales, technical support, quotations or project requirements.

Information we collect

The information we collect depends on how you interact with us.

Information you provide to us

When you complete a contact or enquiry form, contact us by email or telephone, or otherwise communicate with Sentor, we may collect information including:

• your name;
• work email address;
• telephone number;
• company or organisation;
• country;
• the type of assistance you require;
• number of sites, where provided;
• information about your monitoring, control or automation requirements;
• information about equipment or systems already installed at your site;
• technical questions or support information;
• correspondence between you and Sentor; and
• any other information you choose to include in your enquiry.

Please avoid providing sensitive personal information unless it is genuinely necessary for us to assist you.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure and service providers, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages requested or visited;
• date and time of requests;
• referring website or page;
• security and network information; and
• cookies or similar technologies required to operate and protect the website.

This information is primarily used to maintain website security, diagnose technical issues and understand how the website is being accessed.

How we use your information

We may use personal information to:

• respond to enquiries;
• prepare quotations or discuss project requirements;
• provide product, technical or specification information;
• assess remote monitoring or control applications;
• provide customer and technical support;
• contact you regarding an existing Sentor system;
• arrange demonstrations, consultations or site discussions;
• route an enquiry to the appropriate person, distributor or technical specialist;
• maintain records of enquiries and customer relationships;
• manage opportunities and customer communications through our CRM;
• improve our website, products and services;
• maintain the security and reliability of our website and systems;
• prevent spam, fraud or misuse;
• comply with applicable legal and regulatory obligations; and
• establish, exercise or defend legal rights.

We will not use personal information for purposes materially unrelated to those described above without an appropriate legal basis or, where required, your consent.

Pipedrive and our enquiry forms

Sentor uses Pipedrive as a customer relationship management platform.

When you submit the contact form on our website, the information you enter is transmitted to and stored within Pipedrive so that our team can manage, respond to and follow up your enquiry.

This may include:

• name;
• email address;
• telephone number;
• company;
• country;
• enquiry type;
• number of sites; and
• the information contained in your message.

Pipedrive processes this information on our behalf in accordance with its contractual and data-processing obligations.

Enquiries submitted through the contact form on this website are sent to Pipedrive. They are not stored in this website’s own database.

Cookies and website security

Our website and embedded services may use cookies and similar technologies that are necessary for website functionality, security and protection against automated traffic.

For example, embedded Pipedrive Web Forms may use Cloudflare’s __cf_bm cookie for bot protection. Pipedrive identifies this as a third-party security cookie with a typical expiry of approximately one hour.

If spam-protection services such as Google reCAPTCHA are enabled on a web form, additional cookies or technical information may be processed for the purpose of identifying automated or malicious submissions.

We may also use Cloudflare to improve website security, availability, network performance and protection against malicious traffic. Cloudflare may process technical information such as IP addresses, network information and request logs in connection with those services.

If we introduce non-essential analytics, advertising or tracking technologies in the future, we will update this Privacy Policy and provide consent controls where required by applicable law.

Who we may share information with

We do not sell personal information.

We may share personal information in the circumstances described below.

Service providers

We may use trusted service providers that support the operation of our business and website, including:

• Pipedrive — CRM and web enquiry processing;
• Cloudflare — website security, network delivery and bot protection;
• website hosting and infrastructure providers;
• email and communications providers;
• IT and technical service providers; and
• professional advisers where required.

These providers may process information only as necessary to provide their respective services and subject to applicable contractual or legal obligations.

Authorised distributors and partners

Where an enquiry relates to a region serviced by an authorised Sentor distributor, we may share relevant information with that distributor.

In particular, enquiries relating to Australia or New Zealand may be referred to Radio Industries Australia Pty. Limited for sales, quotations, project assistance or technical support.

Legal requirements

We may disclose information if reasonably necessary to:

• comply with applicable law;
• respond to a lawful request from a court, regulator or government authority;
• protect the rights, property or safety of Sentor, our customers or others;
• investigate fraud, misuse or security incidents; or
• establish, exercise or defend legal claims.

Business transactions

If Sentor is involved in a merger, acquisition, restructuring, sale or transfer of all or part of its business or assets, relevant personal information may form part of that transaction, subject to appropriate confidentiality and legal protections.

International transfers

Sentor operates internationally and uses service providers that may process information in countries other than the country in which you are located.

Accordingly, personal information may be processed or stored in the United States, Australia, countries in the European Economic Area or other locations in which our service providers operate.

Where applicable law requires safeguards for international transfers, we or our service providers will use appropriate contractual, organisational or legal measures.

Pipedrive states that it uses applicable data-transfer safeguards, including contractual measures where required.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period may depend on:

• whether an enquiry develops into a customer or project relationship;
• ongoing technical or support requirements;
• warranty or service obligations;
• legitimate business record-keeping requirements;
• applicable limitation periods; and
• legal, accounting or regulatory obligations.

Information that is no longer reasonably required will be deleted, anonymised or otherwise securely disposed of where appropriate.

Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

These measures may include encrypted web connections, access controls, security monitoring and reputable infrastructure and CRM providers.

However, no internet transmission, electronic storage system or security measure can guarantee absolute security.

Your privacy rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• request a portable copy of information where applicable;
• withdraw consent where processing is based on consent; and
• lodge a complaint with an applicable privacy or data-protection authority.

To make a privacy request, contact:

[email protected]

We may need to verify your identity before completing certain requests.

Some information may need to be retained where required by law or where a lawful exemption applies.

California privacy information

Sentor is based in California and this website may collect personal information from California residents.

California law requires commercial websites collecting personally identifiable information from California consumers to provide information about their collection and disclosure practices.

Sentor does not sell personal information.

To the extent applicable California privacy laws provide you with particular rights regarding access, correction, deletion or other use of your personal information, you may submit a request to:

[email protected]

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Do Not Track

Some web browsers allow users to send a “Do Not Track” or similar signal.

Because there is currently no universally accepted technical standard governing how all websites should respond to traditional browser Do Not Track signals, our website does not currently alter its operation solely in response to a Do Not Track signal.

Third-party providers used to operate or secure the website may collect limited technical information as described in this Privacy Policy.

Australia and New Zealand

Visitors and customers from Australia and New Zealand may have their enquiries handled by or referred to Sentor’s authorised Australian distributor, Radio Industries Australia Pty. Limited, where appropriate.

Information will only be shared where reasonably required to address the enquiry, quotation, project, support or service requirement.

Individuals in Australia may also have rights under applicable Australian privacy legislation, depending on the circumstances and the organisations involved.

European Economic Area, United Kingdom and Switzerland

Where applicable data-protection law applies, we process personal information on one or more of the following legal bases:

• taking steps at your request before entering into a contract;
• performance of a contract;
• our legitimate interests in responding to business enquiries and operating our business;
• compliance with legal obligations; or
• consent, where consent is required.

Where processing is based on legitimate interests, we consider those interests against the rights and interests of the individual.

You may also have the right to complain to the data-protection authority responsible for your jurisdiction.

Children

Sentor’s website, products and services are intended for businesses, organisations and professional users.

The website is not directed to children, and we do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Third-party websites

Our website may contain links to third-party websites, distributors, technology providers or external resources.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website;
• changes to the services or technologies we use;
• changes to our business operations; or
• changes to applicable legal requirements.

The latest version will be published on this page with the Last updated date shown above.

Material changes may be highlighted on the website where appropriate.

Contact us

Questions, requests or concerns about this Privacy Policy or the way Sentor handles personal information can be directed to:

Sentor Control Systems Inc.
PO Box 501266, Rancho Carmel Drive
San Diego, CA 92150, USA

Email: [email protected]
Phone: +1 (312) 473-6867

For Australian and New Zealand enquiries:

Radio Industries Australia Pty. Limited
Phone: +61 2 4973 2763