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Remote Monitoring for Government & Critical Infrastructure

Auditable remote monitoring and control for public-sector and critical infrastructure sites, from a supplier that has been building the same product line since 1995 and has supplied law enforcement, land management, transit, emergency services and transmission operators.

Sentor monitoring equipment installed at a critical infrastructure site, logging plant condition and site access for audit

The problem

Public-sector procurement asks a different set of questions from commercial procurement. Not just whether the system works, but whether it will still be supported in ten years, whether the record it produces will stand up when somebody asks what happened on a particular night, and whether it can be integrated into control systems that were specified long before this project started. A good demonstration answers none of those. They are answered by service history, by what the equipment writes down, and by who is still there to pick up the phone.

How Sentor solves it

Sentor has built remote site monitoring and control systems continuously since 1995, and the product line has stayed deliberately compatible across that period rather than being restarted every few years. The controller makes its decisions on site and keeps its own date-and-time-stamped history log there, so the record survives the communications failure rather than disappearing with it. Where a site has to report into an existing SCADA or network-management system, it does so through a DNP3 or SNMP interface built for that purpose, rather than asking you to replace the system you already operate.

What Sentor monitors

Monitored and controlled at a government or critical infrastructure site

All of it read from equipment already installed at the site, as ordinary electrical signals.

  • Mains, generator, rectifier and battery-bank condition
  • Site access by card, keypad or biometric reader, fully logged
  • Intrusion, duress, tamper and enclosure-door alarms
  • Supervised alarm loops that report a cut cable as a fault
  • Temperature, humidity, flood and smoke detection
  • Pump, valve, gate and plant status, with remote operation
  • HVAC operation and failure, with lead/lag changeover
  • Fuel level and consumption at generator sites
  • Date-and-time-stamped history log held on the controller
  • Scenario logic that keeps running while the site is offline
  • DNP3 and SNMP reporting into existing control systems
  • Cellular, IP, radio or landline reporting, with fallback paths

Where it is in service

Public-sector and critical infrastructure sites, named

These are organisations running Sentor systems. Where an installation is classified or the application is not ours to describe, it is listed but not detailed. For references relevant to your own application, ask us.

OrganisationRegionApplication
Los Angeles County Metropolitan Transportation AuthorityUnited StatesSecurity, communications and data alarms
North Las Vegas PoliceUnited StatesCommunications and tower alarms
City of Corona, CaliforniaUnited StatesPolice, fire and ambulance communications
US Government classified installationsUnited StatesNot disclosed
US Forest ServiceUnited StatesRemote site monitoring
Lattice CommunicationsUnited StatesApproximately 200 sites
TelstraAustraliaMobile network alarm system
TransgridAustraliaSite alarms reported into an existing ABB SCADA network over DNP3
NSW PoliceAustraliaNot disclosed
Sydney Cricket Ground & Sydney Football StadiumAustraliaFire and communications alarms
Country Fire AuthorityAustraliaEmergency services communications sites
Qatar PetroleumQatarSupplied through Hytera
County, city and shire governmentsUnited States and AustraliaMunicipal communications, public safety and facility sites

Evidence

The record is written at the site, not at the server

Most monitoring systems produce a good record right up until the moment the record matters, which is usually a night when the site was cut off. If the log lives on a central server and the link to the site was down, the hours you most need are the hours that are missing.

A Sentor controller writes its history log on the controller, at the site, with a date and time against each record. Power failures, alarms, access events and anything else configured as worth recording go into the same log, so an event is read in context rather than in isolation. When the link comes back, so does the night.

Supervised, not merely connected

Alarm and tamper inputs use end-of-line resistors, so the controller distinguishes a closed contact, an open contact and a cut or shorted cable. A system that reports silence when a cable is cut is not reporting security.

For procurement

The questions a tender actually asks

Service life

Continuous production since 1995, with compatibility maintained across the range rather than broken between generations. Expansion is by adding cards and modules to an installed controller.

Supplying entities

United States — Sentor Control Systems Inc., San Diego, California. Australia — Radio Industries Australia Pty. Limited, authorised distributor, Morisset NSW.

Integration

DNP3 and SNMP into existing SCADA and network-management systems. We confirm the profile and points against your system before it is written into a specification.

Documentation — installation guides, programming references and module specifications — is available on request for tender attachments. See the documentation library.

Common questions

Government and critical infrastructure, answered

Has Sentor actually been deployed in government, or only quoted?

Supplied and installed. Sentor systems are in service with the Los Angeles County Metropolitan Transportation Authority, North Las Vegas Police, the City of Corona in California, the US Forest Service, Telstra, Transgrid, NSW Police, the Country Fire Authority, the Sydney Cricket Ground and Sydney Football Stadium, and a number of county, city and shire governments in the United States and Australia, along with classified US Government installations we do not describe. Contact us for references relevant to your own application.

What record does the system produce for an audit or an investigation?

The controller keeps a history log on site, with a date and time against each record. It is a general record rather than an access-only one — alarm events, power failures, entries and anything else configured as worth recording — so an event is read in context alongside whatever else the site was doing at the time. The log size is user definable; a controller running standalone holds around 500 entries, and up to 1,000 are retained across two rotating log files when it is connected to a PC, with the oldest overwritten after that. Because it is written at the site, a site that spent the night out of contact still produces a complete record of the night.

Can it report into the SCADA or network-management system we already run?

Usually, yes — and it is worth being precise about how, because the detail decides whether it works. The controller does not speak DNP3 natively. DNP3 is provided by a software interface that runs alongside the Sentor workstation and presents the site’s alarm and status points to your master as a DNP3 Level 1 slave, answering Class 0, 1, 2 and 3 scans along with time and date synchronisation. Station address, point and index values, object and variation types and unsolicited reporting are all configurable, in the way your SCADA staff would expect to configure any other slave device. It was built this way for a state electricity transmission operator reporting into an ABB SCADA network. SNMP v1, v2 and v3 are used where sites report into network-management platforms instead. Send us the points list and the master you run, and we will confirm it against your system before you write anything into a specification.

What happens at the site when the link to it fails?

It keeps working. The scenario logic that decides what to do about a high temperature, a generator that has not started or a door opened outside hours runs on the controller itself, not on a server somewhere else, so a communications failure costs you visibility rather than control. Events continue to be logged locally and are available when the link returns.

How long will this be supported?

Sentor has been building this product line continuously since 1995, and compatibility across the range has been maintained deliberately rather than incidentally — which is the practical answer to a twenty-year asset question. Equipment is supplied and supported in the United States by Sentor Control Systems Inc. in San Diego, California, and in Australia by Radio Industries Australia Pty. Limited as authorised distributor. For a written statement of support terms to attach to a tender, ask us and we will provide one.

Recommended configuration

  • ST3000 or i7000 controller
  • ST317 expansion cards for additional I/O
  • ST352A access interface and ST007V/H keypads
  • DNP3 or SNMP reporting into existing systems
  • ST30G cellular, ST303 radio or ST330 landline

Key benefits

  • Supplied to law enforcement, transit and transmission operators
  • Date-and-time-stamped log written at the site
  • Continuous production since 1995
  • Reports into SCADA and network-management systems you already run

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